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5 Metrics to Consider When Measuring Clinic ROI

By having an accurate evaluation of your onsite clinic’s return on investment (ROI), you will gain a clear focus on current and projected health care cost savings that result from your clinic.

This is important to measure and track accurately prior to, during, and after decision-making. We suggest using these 5 KPIs over a 2-3 year period for a clear focus on real healthcare cost savings.

When making decisions about your business, these will be helpful in choosing the best option for projected average savings and critical indicators of how your clinic is performing post-initiation:

1. Employee Engagement

When comparing a new clinic to a previous health clinic, look at the change in percentage of employees utilizing the clinic. If your company did not previously use a health clinic, the percentage will begin at zero, but should be monitored over time to see how the staff is connecting with the clinic.

It’s important to keep in mind that employers cannot see an individual person’s medical claims nor do they have identified patient information due to HIPAA regulations.

Employers should work with their onsite clinic operator to determine whether they are closing gaps in care and whether a higher proportion of the employee population is now accessing primary care services.

2. Preventive Screenings and Appropriate Ambulatory Care

Consider looking at the improvement in preventive screenings, ER or hospital admission rates, and chronic disease management in the company.

This not only shows you the improvements in preventive care, but also the gaps in health care that can be remedied through clinic services. Outcomes on key health indicators should improve over time.

3. Added Value in Employee Attraction/Retention

Research shows that health care benefits are a great attraction to potential employees and also a great way to improve employee retention rate.

In order to analyze the added value of the easily accessible care you provide, take a look at the retention rate before and after the clinic initiative.

4. Long-Term Change in Cost

Long-term change in cost is important to begin tracking prior to opening the clinic in order to accurately see results of the clinic; however, the bulk of your ROI will be seen after time - we guarantee within 18 months.

When an onsite clinic first opens, some businesses may experience an increase in utilization of healthcare services among their employees. This is a very positive first step if there are workers within the population who have been medically underserved. Over time, the value of increased onsite clinic visits will be revealed: earlier, more cost effective services will reduce the need for treatment of more complex conditions down the road.

When considering cost per visit in the onsite clinic, it is also important to note that your clinic operator will target an optimal percent of capacity. The level of utilization should accomplish two things simultaneously: allowing enough time for each patient visit, and keeping the clinic busy enough that the cost per visit is significantly lower than a similar visit would be with a community-based provider.

Continue tracking these KPIs in order to report on the long-term cost savings that are correlated with health improvement in the employee population.

5. Prescription Costs

Lastly, it is important to report on the reduced prescription costs. Though there aren’t necessarily reductions in overall prescription utilization, Healthstat can provide many of the same, commonly used generic prescriptions at much lower cost than retail pharmacy pricing.

If you’re already measuring these KPIs, but not seeing the engagement benefits you expected, contact us and we’ll help you out.

For an immediate look at how we affected positive change for clients by implementing onsite clinics, download or watch our various case studies!

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