How would it feel if your healthcare provider was only minutes away from work? We can answer that: life-changing.

When quality, proactive primary care becomes accessible and affordable, your employees and your workplace thrive.

Face-to-face healthcare no longer needs to be in-person; find out how with Healthstat's virtual care opportunities.

We treat more than just the symptom. Healthstat's preventive services encourage healthy living that pays dividends.

Population health can improve only when a baseline is measured. We make that measurement seamless, easy, and intuitive.

Want to make your workplace safer, healthier and more productive? Our onsite services keep your employees on the job!

Prevention, treatment and self-management strategies improve the outlook for your employees and your bottom line.

Everything your employees need to get and stay healthy can be provided under your own roof with our suite of services.

Curious about what's going on in the onsite clinic world? Let our leaders and subject matter experts help you on your buying journey.

Read success stories and testimonials from our current partners and ask yourself, "What do I want my organization's health to look like?"

Are you a visual learner? We are too! Download our graphics that will help you tell the story to your stakeholders.

Our thought leaders love to learn, and they enjoy teaching just as much. Enroll today and learn from the experts.

Our thought leaders love chronicling the successes of Healthstat in the field. Read from our publications today.

With nearly two decades in onsite healthcare, our story is one worth reading. Will you be a part of the next chapter?

Who are the officers of this ship? Come meet our leadership team, hear what motivates them, and ask a question.

We put leadership principles into practice with the expert guidance and extraordinary vision of our advisory bodies.

Our team loves talking healthcare. Reach out today with questions about what we do and how we might partner with you.

Healthcare is always evolving. Stay on the cutting edge with our curated list of news, insights, and industry shake-ups.

Join the Healthstat team at onsite health and wellness center events across the country.

Trying to wrap your head around the Healthstat difference? Learn more about what makes us unique within healthcare.

Our accreditations include the AAAHC, NCQA, and the SSAE 18 SOC 2 Type II. Read more about these distinctions in care.

The Healthstat family is always growing! Inquire about career opportunities that will make the most of your talents.

This is the place to find the Patient Portal and MyWellness Portal for existing Healthstat patients. Login to get started!

Are you as healthy as you could be? See how much your employee health center has to offer - at little or no cost to you!

You want to care for your employees like family. We make it easy and business savvy - with an onsite health center.

Be a hero to your clients - current and future - with an onsite health center that delivers results you can count on.

4 minute read |

Is your onsite clinic delivering value?

 

An article by Sam Stearns & Jon Edwards
Onsite clinics are becoming an increasingly important component of employers’ health and productivity strategies. Recent surveys have found that adoption of onsite clinics is growing at double-digit rates, and the majority of employers plan to expand the services offered at existing clinics. However, many employers struggle to determine the impact of their investments.

It’s always tough to measure healthcare programs and initiatives. However, onsite clinics are particularly complex because they serve a broad population base with diverse healthcare needs (e.g., a healthy employee with a common cold, a diabetic patient with several co-morbid conditions). Consider structuring your analysis around three primary sources of value that onsite clinics deliver:

1. Expanding access to care.

Employers are putting clinics on site to help their employees more easily take care of themselves, and thus stay healthy and productive. Therefore, a good starting point for assessing an onsite clinic is to ask, “Are my employees using it?” Your onsite clinic vendor likely provides detailed reporting on utilization and patient satisfaction, which is a particularly important indicator since repeat usage typically drives over 70% of clinic utilization. Review the most common diagnosis and procedure codes at the clinic to understand why and how it is being used. Are patients visiting for the common cold? An immunization? Or for help managing a chronic condition? Assess whether clinic visitors had a relationship with a PCP prior to visiting the clinic to further clarify its role in expanding access. Lastly, understand the demographics (age, gender, location) of clinic visitors to determine how well the clinic reaches your target population.

2. Improving population health.

Next, it’s important to quantify how clinic usage is improving the health of the population. Start by identifying visitors’ top health conditions to ensure that the clinic has the right staffing and programs in place. Trend quality measures for the top conditions, as well as general measures for preventive care, to help assess whether clinic visits are leading to improved care compliance. A comparable location not served by a clinic provides a natural control group. If possible, incorporate data from health risk assessments or biometric screenings to further demonstrate whether the clinic drives improved outcomes.

3. Managing the cost of care.

Cost_of_Healthcare

A final source of value from a clinic is reduction in direct and indirect healthcare costs. Unlike other types of health improvement interventions, onsite clinics can help reduce costs by lowering both the unit costs of services and keeping people healthy and out of the hospital. In the short term, lower costs on routine procedures such as office visits and lab tests are most likely to drive savings. Track the “capture rate,” or the percentage of services performed in the clinic vs. elsewhere, to monitor this opportunity.

The clinic’s impact on chronic condition management may also lead to reductions in inpatient and emergency department utilization. However, it can be challenging to establish this link in the short term. Once you have access to multiple years of data, you can look for decreases in risk-adjusted acute care utilization rates and other metrics, such as ambulatory care sensitive admissions and avoidable emergency department visits. Be sure to factor cost increases related to increased primary care and pharmacy utilization into any savings estimate.

Finally, onsite clinics can also influence other indirect costs, such as absence and productivity. If possible, incorporate absence data to understand whether improved access to care contributes to lower rates of absence and associated costs.

Segmenting your population can provide additional clarity into the three sources of onsite clinic value. For example, focus on a high-risk patient cohort, such as diabetics, or a specific part of your workforce. We’ve found that segmenting based on visit frequency (e.g., visited once, visited multiple times) provides useful insight into the profile of patients who drive clinic usage.

Of course, the analyses above rely on the right data. At a minimum, ensure that your onsite clinic vendor provides a data feed to your analytics partner that includes diagnosis and procedure codes for services performed in the clinic. Many onsite clinic vendors can submit this data to health plans to be aggregated with other medical claims.

After a clinic is opened, employers have many opportunities to drive incremental value, including adjusting staffing levels, offering new services, and refining communications strategies to drive utilization. Lessons from a first location can be applied to identify other sites best suited for expansion. By establishing a holistic framework to measure the value of onsite clinics, employers can optimize ongoing clinic operations and establish the program as a central component of their health and productivity strategy.

Sam Stearns is vice president of analytics and consulting for Verisk Health, a healthcare data analytics, services, and technology firm. Jon Edwards is manager of analytics and consulting at Verisk Health. This article originally appeared on Employee Benefit News, January 13, 2016.

Don't Miss a BlogPost

We’ll deliver a bi-monthly newsletter full of tips and insights, guides, educational event invites, and successstories!

Related Content


    Tackle Flu Season with Worksite Vaccination
Blog

Tackle Flu Season with Worksite Vaccination

Don't face the brunt of the upcoming flu season without a plan. Partner with Healthstat to offer timely vaccines and preventive measures to save the winter season.

Read More


    Marketing Matters: It's Time to Spotlight Your Clinic
Blog

Marketing Matters: It's Time to Spotlight Your Clinic

Your workplace health center is a #1 employee benefit and a gateway to your total rewards package. Engage employees with these 10 tips for open enrollment & back-to-school season.

Read More


    Your Roadmap to Clinic Implementation Starts Here
Blog

Your Roadmap to Clinic Implementation Starts Here

Clinic implementation is when your onsite healthcare benefit turns to reality. Follow along with Healthstat's roadmap and feel confident in our tested timeline.

Read More